Care Instructions

Each item has been crafted with the utmost care and precision, and to help preserve the quality and longevity of your linens, we recommend following our care guidelines closely. This will help maintain the exceptional standards you expect from Heirlooms.

Heat is the primary cause of premature fibre damage. Once fibres are heat-damaged, the effect is irreversible. When using professional or onboard laundry services, please ensure operators are familiar with natural fibre care and avoid commercial detergents containing bleach or optical brighteners.

Bed & Table Linen: Cotton Sateen & Cotton Percales

Washing

Machine wash in warm (not hot) water on a gentle cycle, 40°c is recommended but you can wash intermittently at a higher 50-60°c. You may use any mild detergent or soap and we recommend avoiding fabric softeners. These only coat the fibers and make them “appear” to be soft. For any linens with coloured borders, we would advise the use of a colour catcher. To freshen pure white linens, use one cup of white vinegar in the rinse water to remove any traces of soap to leave fabrics smelling fresh. 

Always wash your linens separately to garments as zippers, hooks, snaps and velcro can pull. 

Stains

Use enzyme reactive stain removers only. Do not use chlorine, bleach, stain removers or detergents with lighteners. Never pour detergent or soap directly on your textiles. Either pour it in when the tub is full or dilute it.

Drying

The ideal way to dry textiles is air drying. A line or rod is perfect, but you can use a railing or shower rod as well. If you must use a dryer, use the lowest setting and never dry completely. During the last few minutes of a dryer cycle the fabric overheats and dries out, making it brittle and lifeless over time. Always remove them from the dryer while still damp. 

We do not recommend linens being roller pressed when damp as the fibres are then stretched. Should a roller be used, ensure that poppers or press studs are not put through the roller press as this will damage them and the fabric.

Ironing

All of our cotton is best washed on a low spin to reduce creasing and for easier ironing.
For ironing, press on the underside of the linens, using a well-padded ironing board and a clean iron. Do not press in creases because this will also cause wear over time.

Embroidery / Monograms

Press on the underside, using a well-padded ironing board and a clean iron. Do not press in creases because this will also cause wear over time. When pressing monograms or embellishments, place face down on a terry towel so that the decoration will “pop” out.

Storing

Finally, when storing your linens, fold them neatly and store in a dry area with some air ventilation. Never store sheeting in plastic as your linens’ natural fibres need to breathe. It is important to cover your linens so they are not exposed to direct light. Natural or artificial lighting causes the linens to yellow.

Bed & Table Linen: Pure Linen

Pure linen fabrics require slightly different care instructions. 

Washing

Machine wash in warm (not hot) water on a gentle cycle, 40°c is recommended but you can wash intermittently at a higher 50-60°c. . You may use any mild detergent or soap and we recommend avoiding fabric softeners. These only coat the fibers and make them “appear” to be soft. For any linens with coloured borders, we would advise the use of a colour catcher. To freshen pure white linens, use one cup of white vinegar in the rinse water to remove any traces of soap to leave fabrics smelling fresh. 

Always wash your linens separately to garments as zippers, hooks, snaps and velcro can pull. 

Stains

Use enzyme reactive stain removers only. Do not use chlorine, bleach, stain removers or detergents with lighteners. Never pour detergent or soap directly on your textiles. Either pour it in when the tub is full or dilute it.

Drying

Pure linen should be air dried only. Never tumble-dry as this can over dry the fibres out. The ideal way to dry pure linen is flat to avoid stretching the fibre. We do not recommend linens being roller pressed when damp as the fibres are then stretched. Should a roller be used, ensure that poppers or press studs are not put through the roller press as this will damage them and the fabric.

Ironing

Always iron linen when slightly damp, a good steam iron works best. Using a well-padded ironing board and a clean iron, begin with the underside of the linens to eliminate creases. Iron the topside last to enhance the natural finish. Do not press in creases because this will also cause wear over time.

When pressing monograms or embellishments, place face down so that the decoration “pops” out.

Storing

Finally, when storing your linens, fold them neatly and store in a dry area with some air ventilation. Never store sheeting in plastic as your linens’ natural fibres need to breathe. It is important to cover your linens so they are not exposed to direct light. Natural or artificial lighting causes the linens to yellow.

Interior & Exterior Towels

Washing

We suggest a medium to high temperature on a gentle cycle at a maximum 60°c. Use a mild biological liquid detergent without any added optical brightening agents. For any towels with coloured binding, we would advise the use of a colour catcher. Always wash your towels separately to garments as zippers, hooks, snaps and velcro can pull.

Stains

Use enzyme reactive stain removers only. Do not use chlorine, bleach, stain removers or detergents with lighteners. Never pour detergent or soap directly on your textiles. Either pour it in when the tub is full or dilute it.

Drying

When tumble drying, never dry at high temperatures as this will burn the fibres. We recommend a medium heat and spin speed.

Ironing

Do not iron your towels. 

Storing & Essential Care

When storing your linens, fold them neatly and store in a dry area with some air ventilation. Never store your towels in plastic as the natural fibres need to breathe. It is important to cover your towels so they are not exposed to direct light. Natural or artificial lighting causes the towels to permanently yellow.

We do provide towels with UV protection for outdoor use with prolonged light exposure. Chemicals that provide UV resistance on towels can interact when exposed to chlorine, even airborne chlorine from a source like a swimming pool. 

The key aspects of this chemical interaction are:

  • Destruction of UV-absorbing chemicals. Many UV-resistant fabrics are treated with chemicals known as UV absorbers or Hindered Amine Light Stabilizers (HALS). Chlorine, a powerful oxidizing agent, can attack and break down these compounds, neutralizing their ability to absorb UV radiation.
  • Airborne exposure. In indoor pool environments, chlorine gas is released into the air and is corrosive, especially when it interacts with moist materials. A towel hanging in such an environment will absorb the airborne chlorine, which then chemically reacts with the UV-protective finish on the fabric.
  • Weakening of the fabric. The combination of chlorine and UV radiation is particularly damaging to textiles, especially synthetic fibers like nylon, Lycra, and spandex, which are commonly found in sun-protective garments and swimwear. This exposure causes the fibers to become brittle and lose their elasticity, leading to faster degradation of the entire fabric structure.
  • Accelerated fading. For colored towels, chlorine and UV exposure work together to break down the dyes, causing the colors to fade over time. Polyester fabrics tend to be more resilient than other materials, but they are not immune to these effects. 

To ensure longevity, the most critical step is to rinse the towel thoroughly with cool, fresh water immediately after leaving the pool. This removes chlorine residue before it can settle into the fibers and cause damage or fading. We also recommend storing your towels away from a pool, or rotating your towels regularly. 

Stains

Here's some top tips for removing stubborn stains. Firstly, always treat stains as soon as possible. Never apply heat to a stained textile, as heat will permanently set the stain.

Wine

If wine is spilled, immediately splash seltzer water on the spot and place a dry towel underneath it.

Coffee & Tea

Rinse the stained area from the reverse side with warm water. Apply diluted mild detergent and soak. Launder as usual. Do not dry until the stain is fully removed.

Food

For food stains, not much can be done until after the meal. When the meal is finished, “spot” the stains with diluted mild detergent and fill the washing machine with warm water. Now let them soak all night long. In the morning, turn the machine on and this usually will take care of it. If you still have a problem, then soak another 24 hours in enzyme reactive stain removers. Dry and press.

Oil & Grease (butter, olive oil, sunscreen)

Blot excess oil immediately with a clean, dry cloth. Apply a small amount of diluted mild detergent to the area. Gently work in with fingertips and soak in warm water for several hours before washing. Repeat if necessary before drying.

Makeup & Skincare Products

Blot excess product and then spot treat with diluted mild detergent. Soak in warm water before washing. Avoid makeup wipes or micellar solutions, which often contain oils and alcohols.

Wax

For candle wax, scrape off as much as you can only when it is hard. Place a brown paper bag over the wax and iron on top of this, changing positions frequently until all wax is absorbed. Ensure the iron is on a low to medium setting with no steam. You should then “spot” that place with diluted detergent and follow the soaking instructions above.

Blood

Begin by rinsing immediately with cold water only, do not use warm or hot water initially. Soak in cold water with enzyme reactive stain remover. Wash once stain is fully lifted.

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