Please notify us if you wish to return your items. You can use the following methods:
Ensure that you enclose your details with the package you are returning. Specifically, this must include:
- Your original delivery note
- Order number
- Your name
- Address
- Telephone number
This is necessary so we can refund you correctly and contact you if we have a query about your return. Please mark on your original delivery note the relevant items you’re returning.
Take care to package the item and ensure it is securely wrapped. This is to avoid damage during the delivery to our warehouse. Failure to package the item appropriately resulting in damage to the enclosed item, will lead to a refusal of your refund.
Address the package to;
Returns Department
Heirlooms Linens LTD
Unit 2, Arun Business Park
Shripney Road
Bognor Regis
PO22 9SX
West Sussex
England
Once we have received the return, we will notify you via email or telephone. Please be patient as this can sometimes take a few days. The majority of couriers allow tracking so you can follow your package’s progress. Our warehouse team will then check that the parcel is fit for return, which may take up to four or five days. When we have approval, we will process a refund to your original method of payment.
If you are worried we may have missed your return, please contact us:
We commit to investigating further upon your request.
