Please notify us if you wish to return your items. This can be via email on email@example.com or via phone on +44 (0) 1243 820 252 (Monday – Friday 8.30am – 5pm).
Ensure that you have your details enclosed with the package you are returning. This must include your original delivery note and order number along with your name, address and a telephone number so we can refund you correctly and contact your if we have a query about your return. Please mark on your original delivery note the relevant items.
Take care to package the item and ensure it is securely wrapped to avoid damage whilst it is being delivered to our warehouse. Failure to package the item appropriately resulting in damage to the enclosed item will not be refunded. Address the package to;
Heirlooms Linens LTD
Unit 2, Arun Business Park
Once we have received the return, we will notify you via email or telephone. Please be patient as this can sometimes take a few days. The majority of couriers allow tracking so you can follow your packages progress. Our warehouse team will then check that the parcel is fit for return, which may take up to four or five days. When we have approval, we will process a refund to your original method of payment.
If you are worried we may have missed your return, please contact us via email on firstname.lastname@example.org or via phone on +44 (0) 1243 820 252 (Monday – Friday 8.30am – 5pm) and we can investigate further.